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FAQ

Shipping, Returns & Exchanges

Delivery options

Shipping is free on UK orders over £50 and £3.99 on orders under £50.

All jewellery will be sent by Royal Mail signed for which will include tracking and insurance of your item while in transit.

Do you ship overseas?

International orders will be sent by Royal Mail Tracked & Signed Worldwide which is a fully insured service. The delivery aim is 6-7 working days to the rest of the World but this can vary at different times of the year. Items can also be delayed in customs. Please note that you are responsible for any import/tax charges incurred when you parcel clears customs.

Unfortunately due to recent Brexit legislation, I am temporarily unable to ship to Europe.

Dispatch Times

Some items are in stock and some are made to order - please see individual product descriptions for times. If you need something urgently, please email me before placing an order and I'll do my best to help: hello@maggiereadjewellery.co.uk

You will receive an e-mail when your order has been shipped. If you choose to create an online account when you check out, you can login at any time to check your order status.

Do you offer local pick up?

Yes - local pick up from my workshop is available. I'll contact you when your order is ready to arrange a collection time.

Please choose local pick up when you check out.

Returns & Refunds

I hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me within 14 calendar days of receiving your order.

If you have changed your mind, then again please contact me within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.

Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.

I will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

Please note that tarnishing is not a fault. Please see here for information on how to care for your jewellery.

I strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.

I regret that we cannot offer refunds on earrings for health and safety reasons unless faulty.

Custom orders, personalised jewellery or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.

In the unfortunate event that your parcel has been lost in transit, I will either issue you with a refund or replacement (if the items are available).

Please note that I am not able to offer a refund/replacement until: 15 working days (UK orders) or 25 working days (International orders) excluding weekends and public holidays have passed since the item's expected arrival date as the Royal Mail do not consider an item to be lost until this time.

Payments

Payment options

We accept all major debit and credit cards, Paypal and Klarna.

Klarna

Shop now, pay with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

It’s smoooth and simple

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase.

Pay in 30 days

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact to your credit score.

Pay in 3 instalments

Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. No impact to your credit score.

How to shop with Klarna

Add item(s) to your cart and head to the checkout.

Select Klarna at the checkout to pay as you like for your purchase.

Manage your orders and payments in the Klarna app.

The best way to shop.

See all of your purchases in one place, pay any open balances, explore unique content and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.

Safe and secure.

Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.

Frequently Asked Questions

Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.

What happens if I make a return?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

What happens if I don’t pay for my Pay in 30 days order?

Your payment is due 30 days after the item is shipped. Klarna will alert your before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

What happens if I don’t pay for my Pay in 3 instalments order?

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

Klarna Bank AB (publ) is the lender and we act only as the introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply.

Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Packaging & Gift Wrap

Packaging

Receiving and opening your parcel should be a special experience. Your jewellery will arrive in a beautiful branded eco friendly jewellery gift box with a small complimentary polishing cloth and cleaning instructions to keep it looking as good as the day you receive it.

I use eco friendly recycled packaging wherever possible.

Gift Wrap

 If you’re sending a gift directly to the recipient, please let me know and a handwritten note can be enclosed with the order.

You can also choose to have your order luxury gift wrapped at no extra cost.

PACKAGING

Receiving and opening your parcel should be a special experience. Your jewellery will arrive in a beautiful branded eco friendly jewellery gift box with a complimentary polishing cloth.

Get in touch

Have questions about your order, or a general enquiry?

LUXURY
GIFT WRAP

Available on all orders